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Call
Centers
Introduction
Call centres are comparatively a
recent introduction to the world of
career options in India. The career
avenues provided by call centres is
one of the best suited and growing
option which even a fresher can opt
for. With the opening up of the Indian
economy and the advent of
globalisation more and more companies
from abroad are basing or outsourcing
their call centre services to India, a
trend started by GE when it
established a call centre near New
Delhi in 1998.
A call centre is a service centre
with adequate telecom facilities,
access to internet and wide database,
which provide voice based or web-based
information and support to customers
in the country or abroad through
trained personnel. Call centres exist
in all sectors of business including
banking, utilities, manufacturing,
security, market research,
pharmaceuticals, catalogue sales,
order desk, customer service,
technical queries (help desk),
emergency dispatch, credit
collections, food service,
airline/hotel reservations etc. The
wide area of services provided by the
call centres makes it a lucrative
career with a range of opportunities.
Traditionally, call centres meant
only voice-based customer support. But
now most call centres are more of a
contact centre, offering e-CRM
services, that include voice based
customer support as well as e-mail
response, web-based text-chat services
and other customer interaction
channels. The call centre
services can be 'inbound' where in
calls are received from customers
enquiring about a service or product
that an organisation provides. The
call centre services can be 'outbound'
where in calls are made to customers
to sell products or collect
information/money etc. Call centre
services can also 'specialised' say in
business processing where in calls are
made from one company to another
company.
Some call centres stick to only
domestic businesses dealing with
customers within the country called
domestic call centres while others
such as an International call centre
mainly deal with clients from abroad
say from US, Europe etc. There is a
great scope for Call centres in India,
with a large population of educated
English speaking people. The wide
range of opportunities, comparatively
well paid jobs for the minimum
qualification it requires and the
facilities the companies provide like
to and fro transport, subsidized meals
and medical facilities makes Call
centres a good option.
Eligibility : A very good
command over English language is the
main skill required. Freshers have to
undergo intense training to make
themselves suited for the job. Click
here for more details
Job prospects and Career options
: There is a great scope for Call
centres in India. The large population
of educated English speaking people
and the comparative low cost are
encouraging more and more companies
from abroad /inland to base or
outsource their call centres to India.
Click
here for more details
Remuneration : As a fresher,
one could start his/her career in an
International Call Center as a Call
Center Executive and earn highly
attractive pay packages.. Click
here for more details
Institutes : Click
here for the list of institutes with
contact details
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